Overnight Managers provide on-call support to Customer Service Representatives to ensure outstanding customer service and adherence to store procedures during overnight hours
Job Summary
Overnight Managers provide on-call support to Customer Service Representatives to ensure outstanding customer service and adherence to store procedures during overnight hours.
Responsibilities include ensuring regulatory compliance, enforcing company policies, communicating between management and CSRs, and supporting a strong customer service culture.
Benefits for eligible employees include medical/dental/vision, 401k, vacation, and opportunities for advancement.
Matching Summary
Overnight Managers provide on-call support to Customer Service Representatives to ensure outstanding customer service and adherence to store procedures during overnight hours.
Skills & Requirements
Must-have
Customer service excellence
Compliance with regulations
Enforce company policies
Resolve customer complaints
Approve checks within limits
Video camera audits
Maintain store environment
Nice-to-have
Develop positive relationships
Inspire team excellence
Professional appearance and demeanor
English/Spanish bilingual
Key Requirements
6+ months of PLS check cashing experience
1+ year supervisory experience
Previous customer service experience preferred
Ability to work flexible hours including overnight shifts