Support Analyst

MRI Software LLC

Ortigas, Philippines
Competitive salary pyckage; not specified; benefit...
Hybrid
Vault crm support experience
Xml and json data transformation
Api integration troubleshooting
The role involves providing front-line support for Vault CRM clients while diagnosing feed issues and activating third-party integrations

Job Summary

  • The role involves providing front-line support for Vault CRM clients while diagnosing feed issues and activating third-party integrations.
  • Candidates will be responsible for parsing, validating, and transforming XML and JSON data according to partner specifications like REAXML.
  • The company offers a competitive salary package, hybrid working arrangements, and free 24/7 access to office gyms in Ortigas and Makati.

Matching Summary

The role involves providing front-line support for Vault CRM clients while diagnosing feed issues and activating third-party integrations.

Salary

Competitive Salary Package; Not specified; Benefits: HMO coverage, 20 annual leaves, gym access

Skills & Requirements

Must-have

  • Vault CRM support experience
  • XML and JSON data transformation
  • API integration troubleshooting
  • Webhook event notification debugging
  • JIRA and Zendesk ticket management

Nice-to-have

  • Real estate industry knowledge
  • Strong problem-solving attitude
  • Confident phone communication skills
  • Ability to work independently
  • Desire to learn new technology

Key Requirements

  • 1-2 years customer support experience
  • Intermediate to advanced MS Office skills
  • Experience with web-based product support

Work Rights

Not specified

Tailored Resume

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