Empowering Africa’s tomorrow, together…one story at a time
Job Summary
Empowering Africa’s tomorrow, together…one story at a time.
Job Summary To maintain customer satisfaction and boost brand reputation through managing customer inquiries and complaints and providing information about products and services in real-time through phone, email, social media or any other available channel of communication.
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Matching Summary
Empowering Africa’s tomorrow, together…one story at a time.
Skills & Requirements
Must-have
Customer inquiry management
Complaint resolution
Real-time communication
Product and service information
Regulatory adherence
Nice-to-have
Empathetic listening
Service advocacy
Risk management orientation
Continuous improvement mindset
Key Requirements
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies