Service Coordinator

J. F. Ahern Co

Des Moines, IA, US
Base: not specified; bonus/equity: significant por...
On-site
Schedule technicians for customer visits
Coordinate part ordering and purchase orders
Process maintenance contracts and renewals
As a Service Coordinator, you will take incoming service calls and schedule technicians for customer visits to address emergency requests and preventative maintenance services

Job Summary

  • As a Service Coordinator, you will take incoming service calls and schedule technicians for customer visits to address emergency requests and preventative maintenance services.
  • Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.
  • By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success.

Matching Summary

As a Service Coordinator, you will take incoming service calls and schedule technicians for customer visits to address emergency requests and preventative maintenance services.

Salary

Base: Not specified; Bonus/Equity: Significant portion of profits shared through bonus programs; Benefits: Top-Tier Benefits (401(k) match, health benefits), Paid Parental Leave, Mental Health Resources, Wellness Programs, Education Assistance

Skills & Requirements

Must-have

  • Schedule technicians for customer visits
  • Coordinate part ordering and purchase orders
  • Process maintenance contracts and renewals
  • Maintain customer database information
  • Generate monthly reports
  • Provide exceptional customer service

Nice-to-have

  • Thrive in a fast-paced environment
  • Commitment to exceptional customer service
  • Ability to multitask effectively
  • Supportive team environment

Key Requirements

  • 1-3 years administrative/customer service experience
  • Associate's degree preferred
  • Proficient in Microsoft Office
  • Technically inclined to learn industry software
  • Strong written and verbal communication skills
  • Execute tasks with great detail

Work Rights

Not specified

Tailored Resume

Cover Letter