PwC is seeking a Manager - L2 Salesforce Configuration Analyst to provide daily technical support for global Salesforce users, manage user permissions, and maintain documentation. The ideal candidate should have over five years of experience in Salesforce projects and expertise in configuring Sales Cloud features
Job Summary
Provide daily L2 technical support to global Salesforce users, managing user rights and permissions.
Identify, diagnose, and resolve technical issues, escalating and tracking as needed, while creating and maintaining reports and dashboards.
Analyze integration and data flow problems, and manage elevated access requests to ensure proper solution usage.
Matching Summary
Match Score: 85
PwC is seeking a Manager - L2 Salesforce Configuration Analyst to provide daily technical support for global Salesforce users, manage user permissions, and maintain documentation. The ideal candidate should have over five years of experience in Salesforce projects and expertise in configuring Sales Cloud features.
Skills & Requirements
Must-have
Daily L2 technical support
Manage user rights and permissions
Configure Salesforce Sales Cloud
Analyze integration and data flow issues
Advanced Excel and MS Office skills
Nice-to-have
Embracing Change
Intellectual Curiosity
Coaching and Feedback
Active Listening
Emotional Regulation
Key Requirements
5+ years enterprise Salesforce project experience
5+ years configuring Salesforce Sales Cloud
Experience documenting processes and designing solutions