Customer Service Lead

Calusa Crossing Animal Hospital

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Answer phone calls and emails promptly
Schedule appointments based on patient needs
Process billing transactions
As both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences

Job Summary

  • As both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.
  • We are committed to elevating the culture within our practice while delivering the highest standard of veterinary medicine.
  • We offer a competitive compensation and benefits package including: Pay up to $22 per hour (based on experience) Bonus pay opportunities Medical, Dental & Vision Insurance 401(k) with matching options Paid Time Off CE Allowance Employee Pet Discounts Life Insurance Flexible scheduling options.

Matching Summary

As both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Answer phone calls and emails promptly
  • Schedule appointments based on patient needs
  • Process billing transactions
  • Maintain accurate electronic medical records
  • Recruit, onboard, and train new team members
  • Provide mentorship and coaching

Nice-to-have

  • Passionate veterinary receptionist
  • Teaching and mentoring others
  • Partnering with clients
  • Positivity and accountability
  • Motivated, energetic, compassionate

Key Requirements

  • High school diploma
  • Minimum 3 years of customer service experience
  • At least 1 year of veterinary experience
  • 1–2 years of leadership or supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter