Lloyds Banking Group Customer Support - East Ham

Lloyds Banking Group

East Ham, United Kingdom
Base: £29,920 - £30,670; bonus/equity: annual perf...
Fully remote
Assisting customers over the telephone
Supporting customers side-by-side in branch
Helping customers through important moments
You’ll start in one of our branches, supporting customers side‑by‑side, then transition to working from home, handling inbound calls and assisting customers through a range of channels

Job Summary

  • You’ll start in one of our branches, supporting customers side‑by‑side, then transition to working from home, handling inbound calls and assisting customers through a range of channels.
  • The heart of this role is helping people through important moments — offering reassurance, guidance and practical support, adapting to different customer needs.
  • We offer a wide-ranging benefits package, including a generous pension contribution, annual performance-related bonus, private medical benefit, and share schemes.

Matching Summary

You’ll start in one of our branches, supporting customers side‑by‑side, then transition to working from home, handling inbound calls and assisting customers through a range of channels.

Salary

Base: £29,920 - £30,670; Bonus/Equity: Annual performance-related bonus; Benefits: Pension contribution, private medical, share schemes, 22 days holiday

Skills & Requirements

Must-have

  • Assisting customers over the telephone
  • Supporting customers side-by-side in branch
  • Helping customers through important moments
  • Promoting and supporting digital services

Nice-to-have

  • Advocates of Lloyds Banking Group's products
  • People person with commitment to promises
  • Thrive, learn and develop in inclusive environment

Key Requirements

  • Minimum 12 months customer service experience
  • Suitable home working environment
  • Stable/secure Wi-Fi connection

Work Rights

Not specified

Tailored Resume

Cover Letter