Job Summary

• Mark43 is looking for an RMS Service Quality Engineer to join their Customer Success team, partnering with Engineering to ensure the reliability, performance, and overall quality of their Reports Management System (RMS) services.
• The role involves investigating and resolving RMS service issues impacting active agencies, monitoring system performance, and collaborating with internal teams to validate fixes and enhancements.
• This is a unique opportunity to directly impact public safety by maintaining and improving the quality of mission-critical systems used in reporting and records management.

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Skills & Requirements

Key Requirements

• 3 years professional experience
• Reports Management Systems experience
• Public safety background
• Authorized to work for any employer

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