Phi - Sr. Specialist - Customer Success

Prudential Corporation Asia Ltd

Mumbai, India
7-8 years experience
4-5 years customer experience
Nps and csat survey tools

Skills & Requirements

Must-have

  • 7-8 years experience
  • 4-5 years customer experience
  • NPS and CSAT survey tools
  • CRM tools like Salesforce
  • Text and sentiment analysis
  • Statistical interpretation skills

Nice-to-have

  • Marketing or analytics certification
  • Agile methodology experience
  • Co-creation and collaboration mindset
  • Early adopter of change
  • Diverse inclusive team leadership

Key Requirements

  • Bachelor's degree from recognized university
  • 7-8 years total experience
  • 4-5 years in customer experience
  • Experience in health or financial services
  • Familiarity with MS Dynamics or Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter