The Lead Manager, Client Shared Services is accountable for managing IPCM Operations, leading teams, and ensuring client expectations are met
Job Summary
The Lead Manager, Client Shared Services is accountable for managing IPCM Operations, leading teams, and ensuring client expectations are met.
BCD Travel offers flexible working hours, remote work opportunities, generous vacation days, and a compensation package supporting mental, physical, and financial wellbeing.
The company values diversity, inclusion, collaboration, and sustainability while providing global experiences for career growth.
Matching Summary
The Lead Manager, Client Shared Services is accountable for managing IPCM Operations, leading teams, and ensuring client expectations are met.
Skills & Requirements
Must-have
Leading global teams
Client implementation support
Service level and quality standards
Advanced Word, Excel, PowerPoint
Excellent written and oral English communication
Remote work flexibility
Nice-to-have
Mentoring and coaching team members
Change management coordination
Collaboration and open communication culture
Sustainability and community involvement
Flexible work-life balance
Travel industry professional perks
Key Requirements
Previous travel industry experience
Experience leading global teams
Proven project leadership in travel management operations