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Novartis is seeking a Director, CRM Product Owner to lead the development and delivery of CRM capabilities within its US operations. This hands-on role involves driving product innovation, enhancing customer engagement, and overseeing cross-functional collaboration while ensuring compliance with industry regulations. The position is based in East Hanover, NJ, and requires 15% travel.
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Job Summary
The Director, CRM Product Owner leads the strategy, development, and delivery of best practice CRM capabilities across the US CRM ecosystem.
This hands-on role is central to transforming the way Novartis interacts with patients and customers by integrating process improvements, technology solutions, analytics, and user experience enhancements.
Novartis seeks an accomplished product management leader with experience and demonstrated success transforming CRM capabilities programs within commercial operations.
Matching Summary
Match Score: 75
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Novartis is seeking a Director, CRM Product Owner to lead the development and delivery of CRM capabilities within its US operations. This hands-on role involves driving product innovation, enhancing customer engagement, and overseeing cross-functional collaboration while ensuring compliance with industry regulations. The position is based in East Hanover, NJ, and requires 15% travel.
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Salary
Base: $185,500.00 - $344,500.00; Bonus/Equity: performance-based cash incentive and annual equity awards; Benefits: comprehensive benefits package including health, life, disability, 401(k), generous time off
Skills & Requirements
Must-have
CRM capabilities strategy and delivery
Advanced CRM technologies adoption
Transform business processes with technology
Cross-functional collaboration with leadership
CRM platform expertise (Salesforce, Veeva)
Pharmaceutical industry understanding
AI and Data platform expertise
Nice-to-have
Driving innovation and user experience
Maximizing CRM investment value
Fostering a culture of innovation
Key Requirements
Bachelor's degree in related field
7+ years of experience in product management
People management experience required
Must possess ability to foster cross-functional alignment