Manager, Technical Support

Greenhouse

United States
Base: $79,000 - $107,000; bonus/equity: not specif...
**
Lead technical support specialists
Own customer experience end to end
Monitor and coach team metrics
** Greenhouse is seeking a Manager for Technical Support to lead a team focused on enhancing the customer experience by solving complex issues and ensuring effective support processes. The ideal candidate will possess strong leadership and analytical skills, with at least five years of technical support experience, including two years in management. This role is based on-site in the United States and comes with attractive benefits and a collaborative company culture. **

Job Summary

  • Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success.
  • In this role, you'll lead a team of frontline Technical Support Specialists dedicated to solving complex customer issues - not just managing tickets, but owning the customer experience end to end.
  • Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program.

Matching Summary

Match Score: 75

** Greenhouse is seeking a Manager for Technical Support to lead a team focused on enhancing the customer experience by solving complex issues and ensuring effective support processes. The ideal candidate will possess strong leadership and analytical skills, with at least five years of technical support experience, including two years in management. This role is based on-site in the United States and comes with attractive benefits and a collaborative company culture. **

Salary

Base: $79,000 - $107,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, mental health resources, financial wellness, 401(k) with match, paid holidays, sick leave, vacation time

Skills & Requirements

Must-have

  • Lead technical support specialists
  • Own customer experience end to end
  • Monitor and coach team metrics
  • Advocate for product and process changes
  • Foster psychological safety and high standards
  • Partner with cross-functional teams

Nice-to-have

  • Coach and develop team members
  • Identify patterns in support tickets
  • Calm in the storm during pressure
  • Champion team and customer needs

Key Requirements

  • 5+ years in Technical Support
  • 2+ years of management experience
  • Proven mentorship experience
  • On-call rotation required
  • Experience using AI tools
  • Zendesk experience

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter