Customer Service Representative (bilingual: French/english)

Concentrix

Amman, Jordan
Bilingual french english
Customer service support
Inbound outbound calls
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Prepare complete and accurate work including appropriately notating accounts as required

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Skills & Requirements

Must-have

  • Bilingual French English
  • Customer service support
  • Inbound outbound calls
  • Meet contractual KPIs
  • Basic product knowledge

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Positive attitude
  • Team player

Key Requirements

  • Bachelor's degree or diploma
  • Proficient or bilingual in French and English
  • Strong computer navigation skills
  • Ability to work as a team member

Work Rights

Not specified

Tailored Resume

Cover Letter