Marriott is seeking a Guest Experience Manager for their resort in Nashik, Maharashtra, responsible for enhancing guest relations, analyzing feedback metrics, and ensuring exceptional customer service. The ideal candidate will have relevant experience in guest services and possess strong leadership skills.
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Job Summary
The role is responsible for supporting resort operations as a Manager on Duty while driving owner and guest relations.
Candidates must monitor daily feedback results to identify trends and communicate data-driven insights to resort leaders.
The position acts as the Service Champion, seeking out opportunities to enhance the guest experience across all resort areas.
Matching Summary
Match Score: 85
Marriott is seeking a Guest Experience Manager for their resort in Nashik, Maharashtra, responsible for enhancing guest relations, analyzing feedback metrics, and ensuring exceptional customer service. The ideal candidate will have relevant experience in guest services and possess strong leadership skills.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Manage guest relations functions
Analyze guest satisfaction metrics
Coordinate Manager on Duty efforts
Resolve in-house guest issues
Conduct daily resort inspections
Nice-to-have
Service Champion mindset
Coach associates for improvement
Drive problem resolution initiatives
Build mutual trust among team
Enhance guest experience opportunities
Key Requirements
High school diploma or GED with 1 year experience
2-year degree in Hospitality or Business Administration
Experience in guest services or front desk operations