Director, Smb Account Management – New Verticals

DoorDash

Remote
Remote
Smb account management leadership
Merchant growth and retention
Scaling operations in ambiguity
Lead our Implementation and Account Management teams across SMB and select Mid-Market merchants, owning both performance and sales org design

Job Summary

  • Lead our Implementation and Account Management teams across SMB and select Mid-Market merchants, owning both performance and sales org design.
  • Design and scale an SMB Account Management organization supporting X+ merchants, ensuring clear segmentation, coverage models, and manager-to-rep ratios that enable sustainable growth.
  • Hire, coach, and develop high-performing managers and frontline teams, building a culture of ownership, resilience, and accountability.

Matching Summary

Lead our Implementation and Account Management teams across SMB and select Mid-Market merchants, owning both performance and sales org design.

Skills & Requirements

Must-have

  • SMB Account Management leadership
  • Merchant growth and retention
  • Scaling operations in ambiguity
  • Cross-functional collaboration
  • Performance target delivery

Nice-to-have

  • Building and architecting functions
  • Leading through evolving product capabilities
  • Voice-of-merchant insights
  • Empathetic leadership style

Key Requirements

  • 8+ years progressive sales/account management leadership
  • 5+ years leading managers and scaled teams
  • Experience growing SMB/Mid-Market accounts
  • Building or scaling a business/vertical/product
  • Comfort with sales and CRM tooling

Work Rights

Not specified

Tailored Resume

Cover Letter