The ServiceNow Business Analyst role is key in automating and optimizing operational workflows for law firms using the ServiceNow platform
Job Summary
The ServiceNow Business Analyst role is key in automating and optimizing operational workflows for law firms using the ServiceNow platform.
Responsibilities include partnering with stakeholders, translating business needs into user stories, and collaborating with developers to build custom applications.
The ideal candidate will have 3-5+ years of experience as a Business Analyst with a focus on ServiceNow, including demonstrated experience in App Engine, Flow Designer, and UI Builder.
Matching Summary
The ServiceNow Business Analyst role is key in automating and optimizing operational workflows for law firms using the ServiceNow platform.
Skills & Requirements
Must-have
ServiceNow platform expertise
Gather and analyze business requirements
Translate requirements into user stories
ServiceNow App Engine Studio
ServiceNow Flow Designer
ServiceNow UI Builder
Agile/Scrum environments
Nice-to-have
Workflow/process automation experience
Low-code/no-code development
Enterprise architecture understanding
ITSM, CSM, or custom ServiceNow apps
Legal or law firm environment experience
Key Requirements
3-5+ years of Business Analyst experience with ServiceNow focus