Technical Account Manager

Workday

Not specified; not specified; not specified
4+ years in product support or customer success
Experience with complex b2b enterprise software
Strong technical background in saas solutions
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform.
  • Candidates must possess strong technical acumen to navigate challenges with large enterprise accounts and manage escalations effectively.
  • The position requires building close relationships with implementing and production customers while ensuring alignment on business objectives.

Matching Summary

The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 4+ years in product support or customer success
  • Experience with complex B2B enterprise software
  • Strong technical background in SaaS solutions
  • Ability to engage C-level executives
  • Expertise in Workday HCM, Payroll, or Financials

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Experience chairing steering committee meetings
  • Passion for customer relations and integrity
  • Ability to pilot new programs and initiatives

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 4+ years experience in product support or account management
  • 7+ years for Senior Technical Account Manager level
  • Experience managing complex SaaS implementations
  • Proven track record of escalation management at executive levels

Work Rights

Not specified

Tailored Resume

Cover Letter