Customer Service Officer (Contact Centre) - Banking Retail Services

D L RESOURCES PTE LTD

Singapore
Hybrid (staggered shifts including weekends and public holidays)
Call centre environment experience
Staggered shift availability including weekends
Proficient in ms office applications
D L RESOURCES PTE LTD is seeking a Customer Service Officer for their banking retail services contact center in Singapore. The role involves handling inbound calls, addressing customer inquiries, and ensuring compliance with banking standards, while providing excellent service in a fast-paced environment

Job Summary

  • The role involves handling inbound calls for bank account servicing, product enquiries, and helpdesk support within a contact centre environment.
  • Candidates must be willing to work staggered shifts between 7 AM and 10 PM, including weekends and public holidays.
  • A comprehensive 5-week training programme is provided, requiring successful completion of role-play and technical assessments before team posting.

Matching Summary

Match Score: 75

D L RESOURCES PTE LTD is seeking a Customer Service Officer for their banking retail services contact center in Singapore. The role involves handling inbound calls, addressing customer inquiries, and ensuring compliance with banking standards, while providing excellent service in a fast-paced environment.

Skills & Requirements

Must-have

  • Call centre environment experience
  • Staggered shift availability including weekends
  • Proficient in MS Office applications

Nice-to-have

  • Previous financial services or fraud setting experience
  • Proactive and results-driven attitude
  • Strong interpersonal and communication skills

Key Requirements

  • Relevant work experience preferred but not essential
  • Ability to pass role-play and technical assessment
  • Willingness to work non-consecutive rest days

Work Rights

Not specified

Tailored Resume

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