Palmetto is seeking a Service Operations Scheduler to coordinate and schedule Field Service Technician visits for residential solar systems. The ideal candidate should be detail-oriented, possess strong communication skills, and have a background in customer service, with a preference for those knowledgeable about the solar or construction industries
Job Summary
The Service Operations Scheduler plays a central role in ensuring customers receive timely, high-quality service for their solar systems by coordinating and scheduling Field Service Technician (FST) site visits.
Schedulers act as the primary point of contact for customers during the site-visit coordination process, confirming availability, explaining next steps, and ensuring customers feel supported and informed.
Success in this role is measured by the Scheduler’s ability to efficiently convert service-ready work orders into completed, high-quality site visits while maintaining a strong customer experience.
Matching Summary
Match Score: 85
Palmetto is seeking a Service Operations Scheduler to coordinate and schedule Field Service Technician visits for residential solar systems. The ideal candidate should be detail-oriented, possess strong communication skills, and have a background in customer service, with a preference for those knowledgeable about the solar or construction industries.
Skills & Requirements
Must-have
Coordinate and schedule customer site visits
Proactive and empathetic customer communication
Optimize technician routes and daily workloads
Monitor work order queues for SLA adherence
Maintain accurate CRM documentation
Nice-to-have
Adaptability in a fast-paced environment
Problem-solving with attention to detail
Proactive identification of scheduling risks
Key Requirements
Minimum 2 years of experience in customer, tech, or sales support