Switchboard Attendant

Orient Express

Venice, Italy
**
Excellence in call handling
Bespoke guest communication
Emergency & discreet crisis management
** Orient Express is seeking a Switchboard Attendant for their upcoming luxury hotel in Venice. The role requires managing communications with grace and efficiency, ensuring a high standard of guest service while adhering to luxury hotel protocols. **

Job Summary

  • Manage all incoming and outgoing calls with poise, warmth, and precision, ensuring each interaction reflects the elegance and prestige of Orient Express.
  • Respond calmly and efficiently to emergency situations (medical, fire, security), following Orient Express and luxury hospitality protocols, ensuring clear communication while preserving guest comfort and discretion.
  • Supplementary health insurance in addition to the National Collective Labor Agreement, extended to family members as well.

Matching Summary

Match Score: 75

** Orient Express is seeking a Switchboard Attendant for their upcoming luxury hotel in Venice. The role requires managing communications with grace and efficiency, ensuring a high standard of guest service while adhering to luxury hotel protocols. **

Skills & Requirements

Must-have

  • Excellence in Call Handling
  • Bespoke Guest Communication
  • Emergency & Discreet Crisis Management
  • Central Liaison & Cultural Ambassador
  • Systems Oversight & Safety Awareness
  • Administrative Precision & Confidentiality

Nice-to-have

  • Refined custodian of communication
  • Timeless elegance and heritage
  • Elevated guest experience
  • Venetian grandeur and hospitality
  • Highly developed guest-centric mindset

Key Requirements

  • Proven experience with PBX Systems
  • Fluency in Italian and English
  • Previous experience in 5-star luxury hotels

Work Rights

Not specified

Tailored Resume

Cover Letter