Service Delivery Manager - Partner Relations

Airbus India Private Limited

Bangalore, India
Develop strategic partnerships
Performance monitoring slas kpis
Supplier risk management
The goal of Extended Enterprise (DMT) is to make a significant and positive impact on the way Airbus employees and partners work, collaborate and share information as well as providing a foundational step for the digital transformation of Airbus

Job Summary

  • The goal of Extended Enterprise (DMT) is to make a significant and positive impact on the way Airbus employees and partners work, collaborate and share information as well as providing a foundational step for the digital transformation of Airbus.
  • The SDM for Partner Relations will be responsible for building, managing, and optimizing our relationships with external partners and business, ensuring solutions meet high standards of security, reliability, and performance.
  • Airbus is committed to achieving workforce diversity and creating an inclusive working environment, welcoming all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Matching Summary

The goal of Extended Enterprise (DMT) is to make a significant and positive impact on the way Airbus employees and partners work, collaborate and share information as well as providing a foundational step for the digital transformation of Airbus.

Skills & Requirements

Must-have

  • Develop Strategic Partnerships
  • Performance Monitoring SLAs KPIs
  • Supplier Risk Management
  • Communication & Collaboration
  • ITIL Expert/Intermediate
  • Negotiation & Influence
  • Problem-Solving

Nice-to-have

  • Curious minds and attention to detail
  • Passionate and eager to learn
  • Challenge the as-is
  • ServiceNow understanding
  • French knowledge

Key Requirements

  • 6-8 years of experience
  • ITIL Expert/Intermediate
  • Bachelor/Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field
  • Proven experience in a partner-facing role
  • Bachelor's degree in Business, Engineering, Computer Science, or related technical field

Work Rights

Not specified

Tailored Resume

Cover Letter