Connect And Assure Specialist

487

Not specified; not specified; benefits include 18 ...
Rotating shifts (7:00 am - 7:00 pm)
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Business customer operational support experience
The job posting is for a Connect and Assure Specialist at nbn, focusing on managing business customer orders and incidents to enhance customer experience with telecommunications services. The role requires strong technical knowledge and customer support experience, and it offers a flexible working environment within a diverse and inclusive company culture

Job Summary

  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
  • This position offers a permanent full-time role with rostered shifts between 7:00 AM and 7:00 PM without direct people management responsibilities.

Matching Summary

Match Score: 85

The job posting is for a Connect and Assure Specialist at nbn, focusing on managing business customer orders and incidents to enhance customer experience with telecommunications services. The role requires strong technical knowledge and customer support experience, and it offers a flexible working environment within a diverse and inclusive company culture.

Salary

Not specified; Not specified; Benefits include 18 weeks paid parental leave and flexible working arrangements

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Business customer operational support experience
  • Case or account management in connections
  • Shift rotation availability 7am to 7pm

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer empathy and communication
  • Process improvement mindset
  • Flexible working arrangements
  • Inclusive workplace culture

Key Requirements

  • Full working rights in Australia required
  • Permanent employment status
  • Experience in telecommunications technologies

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter