EōS Fitness is seeking a Member Experience Manager for their Addison, TX location, focusing on delivering exceptional customer service and enhancing member satisfaction. The ideal candidate will have experience in customer service or leadership roles within the fitness or hospitality industries and will embody the company's core values
Job Summary
Deliver best-in-class service to EōS members and guests by resolving concerns, billing issues, and feedback.
Partner with department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness and safety.
Embody company core values and inspire the team to uphold culture and create loyal, lifelong fans.
Matching Summary
Match Score: 85
EōS Fitness is seeking a Member Experience Manager for their Addison, TX location, focusing on delivering exceptional customer service and enhancing member satisfaction. The ideal candidate will have experience in customer service or leadership roles within the fitness or hospitality industries and will embody the company's core values.
Salary
$15 - $15 USD
Skills & Requirements
Must-have
Exceptional customer service delivery
Member concern resolution
Front desk staff training and motivation
Facility cleanliness and maintenance
Online reputation management
Nice-to-have
Optimistic and fun attitude
Team player mentality
Proactive in enhancing member experience
Key Requirements
Proven customer service or front-line leadership experience
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Proficiency with fitness management software
CPR certification within 30 days
EōS Ethos and Customer Service Training within 30 days