Sr Business Support Specialist (Customer Service / 3PL)

PEOPLE PROFILERS PTE. LTD.

Singapore, Singapore
Competitive remuneration pyckage; comprehensive ra...
Process customer orders accurately and on time
Handle customer enquiries and service issues
Guide and support customer service assistants
The role involves managing customer orders, handling enquiries, and ensuring service levels are met within a logistics environment

Job Summary

  • The role involves managing customer orders, handling enquiries, and ensuring service levels are met within a logistics environment.
  • Candidates will guide Customer Service Assistants, provide training, and monitor daily service performance to address issues early.
  • Successful candidates can expect a competitive remuneration package and comprehensive benefits in a conducive working environment.

Matching Summary

Match Score: 85

The role involves managing customer orders, handling enquiries, and ensuring service levels are met within a logistics environment.

Salary

Competitive remuneration package; Comprehensive range of benefits; Not specified

Skills & Requirements

Must-have

  • Process customer orders accurately and on time
  • Handle customer enquiries and service issues
  • Guide and support Customer Service Assistants
  • Prepare daily and monthly operational reports
  • Ensure compliance with warehouse safety rules

Nice-to-have

  • Suggest process improvements for efficiency
  • Maintain good relationships with customers
  • Support audits and billing checks

Key Requirements

  • Diploma in Logistics or Supply Chain Management
  • 2–3 years of relevant experience in logistics or warehousing
  • Familiarity with customer service operations in a warehouse setting

Work Rights

Not specified

Tailored Resume

Cover Letter