Customer Success Manager

jetsdream.eu

Austin, TX, USA
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution experience
Crm usage such as salesforce
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, and support for long-term employee growth.
  • The role supports a flexible work approach combining in-person and remote work to foster strong community connections and effective collaboration.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus and stock grants; Benefits: Comprehensive benefits available

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution experience
  • CRM usage such as Salesforce
  • Change management practices
  • Account management and strategic planning
  • Renewals and contract negotiation

Nice-to-have

  • Executive level relationship building
  • Strong communication and executive presence
  • Critical thinking and pricing strategy
  • Managing ambiguity in complex environments
  • Collaborative team player
  • Flexible work environment

Key Requirements

  • 3+ years as Customer Success Manager
  • 2+ years change management experience
  • 2+ years CRM and customer success tool experience
  • Bachelor’s degree or equivalent experience
  • Proven executive level collaboration
  • Experience managing renewals and upsells

Work Rights

Not specified

Tailored Resume

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