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Salesforce is seeking a Customer Success Manager with strong technical expertise in Salesforce to enhance customer experiences and drive business success. The ideal candidate should have extensive experience in customer success, particularly within SaaS platforms, and be ready to work flexible hours, including night shifts.
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Job Summary
This role serves as the primary point of contact for Signature Success Plan customers, ensuring significant return on investment through technical and business guidance.
Candidates must be comfortable working in 24/7 shifts, specifically night shifts from 5:30 PM to 3:30 AM IST, to support global operations.
The position requires a blend of senior-level expertise to coordinate deliverables from onboarding through contract renewal while collaborating with Product Management and Engineering teams.
Matching Summary
Match Score: 75
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Salesforce is seeking a Customer Success Manager with strong technical expertise in Salesforce to enhance customer experiences and drive business success. The ideal candidate should have extensive experience in customer success, particularly within SaaS platforms, and be ready to work flexible hours, including night shifts.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Salesforce Technical Experience Mandatory
Night Shift Availability (IST)
SQL and Server Infrastructure Knowledge
Enterprise Architecture Familiarity
Stakeholder Alignment Skills
Nice-to-have
8+ Years Industry Experience
Apex and Lightning Platform Knowledge
C-Level Relationship Building
Consulting and Solutions Architecture Background
Agentic AI Interest
Key Requirements
8+ years relevant industry experience preferred
Must have Salesforce Technical expertise
Experience with databases, SQL, Windows/Linux Server