Customer Support L2 Project - Freelance Project

Invisible Expert Marketplace

Colombia, Colombia
Base: $8–$11ph; bonus/equity: not specified; benef...
On-site
Fluent in english
Customer support leadership experience
Zendesk and aircall familiarity
Oversee Customer Support Agents helping clients manage and optimize their retirement plans

Job Summary

  • Oversee Customer Support Agents helping clients manage and optimize their retirement plans.
  • Provide guidance to customer assistance agents via phone, email, and live chat, focusing on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting.
  • Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management, generating reports on team performance and customer satisfaction metrics.

Matching Summary

Oversee Customer Support Agents helping clients manage and optimize their retirement plans.

Salary

Base: $8–$11/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Fluent in English
  • Customer support leadership experience
  • Zendesk and Aircall familiarity
  • Retirement plan support
  • Technical troubleshooting

Nice-to-have

  • Quality management focus
  • Continuous improvement mindset
  • Remote work proficiency

Key Requirements

  • Proven lead role experience
  • Customer service background
  • Excellent communication skills
  • Strong problem-solving skills
  • Pass background check

Work Rights

Not specified

Tailored Resume

Cover Letter