Customer Experience Associate

TD Bank

Beamsville, Canada
Base: $22.00 - $27.21 cad; bonus/equity: not speci...
Process financial transactions accurately
Understand and determine customer needs
Respond and resolve customer concerns
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions

Job Summary

  • At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
  • In this role, you will process financial transactions, understand customer needs to recommend solutions, resolve concerns, promote banking solutions, and connect personally with customers.
  • TD is committed to providing fair and equitable compensation, growth opportunities, and skill development, with a Total Rewards package reflecting investments in colleagues' financial, physical, and mental well-being.

Matching Summary

At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.

Salary

Base: $22.00 - $27.21 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process financial transactions accurately
  • Understand and determine customer needs
  • Respond and resolve customer concerns
  • Promote banking solutions
  • Deliver quality customer experiences
  • Work in a fast-paced environment
  • MS Office and internet proficiency

Nice-to-have

  • Charming self to work
  • Sense of achievement
  • All-around champion
  • Connect personally with customers
  • Build a positive, diverse and equitable work environment
  • Respecting coworkers
  • Reimagining what banking can be

Key Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning and time management skills
  • Go-getter who can exercise initiative
  • Accurate and detail oriented
  • Dynamic communicator with established customer experience skills

Work Rights

Not specified

Tailored Resume

Cover Letter