Customer Collaboration Analyst (temporal)

Mondelēz International

Hybrid
Experience in customer service and logistics
Sap knowledge and expertise in ms office
Strong analytical and problem solving skills
You will improve value and service to your customers and improve supply chain efficiency by using internal and customer data to optimize plans and support joint initiatives with strategic customers

Job Summary

  • You will improve value and service to your customers and improve supply chain efficiency by using internal and customer data to optimize plans and support joint initiatives with strategic customers.
  • The role involves being the single point of contact for your customer portfolio, managing escalations, and collaborating cross-functionally to achieve business and commercial objectives.
  • Mondelēz International offers a hybrid work model and values diversity, equal opportunity, and requires COVID-19 vaccination where permitted by law.

Matching Summary

You will improve value and service to your customers and improve supply chain efficiency by using internal and customer data to optimize plans and support joint initiatives with strategic customers.

Skills & Requirements

Must-have

  • Experience in customer service and logistics
  • SAP knowledge and expertise in MS Office
  • Strong analytical and problem solving skills
  • Customer orientation and communication skills
  • Managing escalations and complaint resolution
  • Use of customer data for decision making

Nice-to-have

  • Team player with proactive thinking
  • Flexibility to support other countries
  • Focus on delivering productivities and KPIs
  • Strong influencing skills
  • Mindset of service

Key Requirements

  • Experience in CS&L and customer service
  • Experience in FMCG or consumer packaged goods
  • SAP proficiency
  • Advanced English conversational level
  • Experience handling customer service KPIs
  • Temporary position for 4 months

Work Rights

Not specified

Tailored Resume

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