We are seeking a Senior Customer Success Specialist to join our CPESG team, focused on delivering exceptional outcomes for clients using CCH Tagetik CPM solutions
Job Summary
We are seeking a Senior Customer Success Specialist to join our CPESG team, focused on delivering exceptional outcomes for clients using CCH Tagetik CPM solutions.
In this role, you will manage complex customer relationships, lead high-impact engagements, and act as a trusted advisor across financial and ESG performance management initiatives.
Our interview process is designed to assess your individual skills, experiences, and communication style, emphasizing authenticity and requiring in-person interviews.
Matching Summary
We are seeking a Senior Customer Success Specialist to join our CPESG team, focused on delivering exceptional outcomes for clients using CCH Tagetik CPM solutions.
Skills & Requirements
Must-have
Customer Success management
CCH Tagetik CPM expertise
Financial and ESG data analysis
CRM and Customer Success platform experience
Cross-functional collaboration
Customer onboarding and retention
Strategic communication with executives
Nice-to-have
Proactive problem-solving approach
Strong interpersonal and relationship-building skills
Ability to foster collaborative environment
Experience with customer advocacy
Project and time management skills
Comfortable presenting to executives and peers
Flexible and supportive teamwork
Key Requirements
Experience with CCH Tagetik CPM solutions
Strong analytical skills in financial and ESG data