Principal Product Manager, Customer Onboarding

Gusto, Inc.

San Francisco, CA, United States
Base: $210,000pyr to $263,000pyr for san francisco...
On-site
8+ years product management experience
Hands-on ai-powered customer experience building
Smb market understanding and pain point articulation
Gusto is seeking a seasoned Product Manager to drive growth by developing an AI agent that escorts customers through complex onboarding experiences

Job Summary

  • Gusto is seeking a seasoned Product Manager to drive growth by developing an AI agent that escorts customers through complex onboarding experiences.
  • The role focuses on increasing conversion rates by simplifying the onboarding process for payroll, tax registration, and employee onboarding.
  • Employees receive competitive base pay, benefits, equity (RSUs), and are expected to actively engage with AI tools relevant to their role.

Matching Summary

Gusto is seeking a seasoned Product Manager to drive growth by developing an AI agent that escorts customers through complex onboarding experiences.

Salary

Base: $210,000/yr to $263,000/yr for San Francisco; Equity: RSUs included; Benefits: Competitive base pay and health insurance

Skills & Requirements

Must-have

  • 8+ years Product Management experience
  • Hands-on AI-powered customer experience building
  • SMB market understanding and pain point articulation

Nice-to-have

  • Creative mindset for innovative strategies
  • Strong design partnership skills
  • Fluency in AI tools and automation

Key Requirements

  • 8+ years of Product Management experience
  • Proven track record of shipping successful products
  • Deep understanding of small business challenges

Work Rights

Not specified

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