Operations Manager – Lp&i, Fos & Exec

Lloyds Banking Group

Edinburgh, United Kingdom
£61,344 - £68,160; not specified; not specified py
Hybrid
Senior operational leadership
Complex complaint operations
High-profile complaint activity
You will lead a complex, multi-product complaints operation, providing senior operational leadership across high-profile and challenging complaint activity

Job Summary

  • You will lead a complex, multi-product complaints operation, providing senior operational leadership across high-profile and challenging complaint activity.
  • You will regularly review how we handle complaints, using insight and feedback to drive improvements in process, capability and customer experience.
  • We offer a generous pension contribution of up to 15%, an annual performance-related bonus, share schemes, and 30 days' holiday plus bank holidays.

Matching Summary

You will lead a complex, multi-product complaints operation, providing senior operational leadership across high-profile and challenging complaint activity.

Salary

£61,344 - £68,160; Not specified; Not specified

Skills & Requirements

Must-have

  • Senior operational leadership
  • Complex complaint operations
  • High-profile complaint activity
  • Leading and motivating teams
  • Collaborating with stakeholders
  • Driving process improvements

Nice-to-have

  • Customer-first mindset
  • Empathy and emotional intelligence
  • Adaptability and flexibility
  • Positive culture contribution
  • Learning agility

Key Requirements

  • Proven leadership experience
  • Complaint handling experience
  • Strong judgement and decision-making
  • Excellent communication skills
  • Coaching and development experience
  • Problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter