Fnol Cabin Agent Bilingual

AIG

Mexico City, Mexico
Fnol claims processing
Bilingual english spanish
Emergency assistance coordination
The FNOL Cabin Agent Bilingual is responsible for providing immediate and quality attention to our insured when they suffer a vehicle or home accident or require a type of assistance that we offer in our products

Job Summary

  • The FNOL Cabin Agent Bilingual is responsible for providing immediate and quality attention to our insured when they suffer a vehicle or home accident or require a type of assistance that we offer in our products.
  • This position is responsible for attend 38% of the calls in English during a schedule from Monday to Saturday from 10:00 to 18:00 hrs.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

The FNOL Cabin Agent Bilingual is responsible for providing immediate and quality attention to our insured when they suffer a vehicle or home accident or require a type of assistance that we offer in our products.

Skills & Requirements

Must-have

  • FNOL claims processing
  • Bilingual English Spanish
  • Emergency assistance coordination
  • Policy validation and collection
  • 7x24 service schedule flexibility

Nice-to-have

  • High empathy and listening
  • Proactive teamwork capacity
  • Learning disposition
  • Attention to detail

Key Requirements

  • 1 year in customer service
  • Basic insurance knowledge
  • English B2/C1 Level
  • Microsoft Packages proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter