Customer Support Sr. Associate

Liverpool Victoria (LV=)

Port Louis, Mauritius
On-site
Handle general inquiries
Process customer purchase orders
Resolve customer issues
Liverpool Victoria (LV=) is seeking a Customer Support Sr. Associate for their Port Louis, Mauritius location. The role involves handling customer inquiries, processing orders, resolving issues, and ensuring high levels of customer satisfaction

Job Summary

  • Provide initial support to customers by handling general inquiries, processing customer purchase orders, resolving issues, and troubleshooting basic technical related issues.
  • Serve as a liaison with all parties, seeking to achieve customer satisfaction in every transaction and owning the customer request and experience from initiation to conclusion.
  • Proactively place customer orders and follow them through, ensuring delivery, correct invoicing, and resolving issues such as delivery blocks, billing issues, and order cancellations.

Matching Summary

Match Score: 85

Liverpool Victoria (LV=) is seeking a Customer Support Sr. Associate for their Port Louis, Mauritius location. The role involves handling customer inquiries, processing orders, resolving issues, and ensuring high levels of customer satisfaction.

Skills & Requirements

Must-have

  • Handle general inquiries
  • Process customer purchase orders
  • Resolve customer issues
  • Communicate with internal teams and suppliers
  • Troubleshoot basic technical issues

Nice-to-have

  • Proactively interact with sales force
  • Seek opportunities for process improvement
  • Achieve customer satisfaction

Key Requirements

  • Intermediate level position
  • Accountable to performance metrics

Work Rights

Not specified

Tailored Resume

Cover Letter