Senior Associate, Customer Care

Smith+Nephew

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Order to cash process execution
Kpi measurement and analysis
Cross-functional communication
** Smith+Nephew is seeking a Senior Associate for their Customer Care team to manage the Order to Cash process, ensuring smooth order processing through effective communication with internal teams and external partners. The ideal candidate will focus on operational efficiency, KPI management, and process improvement to support business growth. **

Job Summary

  • The role involves managing the entire Order to Cash process from order confirmation to invoicing while ensuring smooth operations.
  • Candidates will be responsible for monitoring KPIs such as LIFR, costs, and error rates to drive productivity improvements.
  • The position requires collaborating with internal stakeholders like Sales and Marketing as well as external vendors to support business growth.

Matching Summary

Match Score: 75

** Smith+Nephew is seeking a Senior Associate for their Customer Care team to manage the Order to Cash process, ensuring smooth order processing through effective communication with internal teams and external partners. The ideal candidate will focus on operational efficiency, KPI management, and process improvement to support business growth. **

Skills & Requirements

Must-have

  • Order to Cash process execution
  • KPI measurement and analysis
  • Cross-functional communication
  • Vendor performance management
  • Document creation and distribution

Nice-to-have

  • Team engagement support
  • Continuous improvement mindset
  • Supply chain strategy collaboration

Key Requirements

  • Experience in customer care operations
  • Ability to manage KPIs effectively
  • Strong communication skills with stakeholders

Work Rights

Not specified

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