This frontline role combines hands-on technical support with proactive infrastructure maintenance to ensure seamless technology operations for building occupants
Job Summary
This frontline role combines hands-on technical support with proactive infrastructure maintenance to ensure seamless technology operations for building occupants.
The position requires providing first-level support for desktops, laptops, printers, and audiovisual systems while maintaining high customer satisfaction scores.
JLL offers a supportive culture with comprehensive benefits including paid parental leave at 100% of salary and early access to earned wages.
Matching Summary
This frontline role combines hands-on technical support with proactive infrastructure maintenance to ensure seamless technology operations for building occupants.
Skills & Requirements
Must-have
Windows and Mac operating systems
Microsoft Office 365 and Active Directory
Audiovisual equipment troubleshooting
First-level technical support delivery
Network fundamentals TCP/IP DNS DHCP
Nice-to-have
Strong customer service orientation
Proactive problem identification skills
Collaboration with global teams
Professional written communication skills
Building strong stakeholder relationships
Key Requirements
High school diploma or equivalent
2+ years in technical support or help desk
Authorization to work in the United States without sponsorship
Work Rights
Must be authorized to work in the US without sponsorship