Ingeniero Soporte Cliente N1

Ikusi

Ciudad de Mexico, Mexico
Base: not specified; bonus/equity: profit sharing ...
Not specified
Customer service ticket management
Incident resolution support
English language proficiency
Ikusi is seeking a Level 1 Customer Support Engineer in Mexico City to assist customers by providing incident service tickets and support, ensuring contracted service levels are met. The position requires a background in telecommunications and proficiency in English

Job Summary

  • The primary objective is to attend to customers through various means by providing incident or request service tickets and appropriate support.
  • Candidates must possess English language skills to effectively communicate with clients and resolve technical issues.
  • The role requires a university degree in Telecommunications and is based in Mexico City.

Matching Summary

Match Score: 75

Ikusi is seeking a Level 1 Customer Support Engineer in Mexico City to assist customers by providing incident service tickets and support, ensuring contracted service levels are met. The position requires a background in telecommunications and proficiency in English.

Salary

Base: Not specified; Bonus/Equity: Profit sharing based on company results; Benefits: 100% IMSS contribution, 15 days Christmas bonus, 12 vacation days plus progressive increase, 25% vacation premium, medical insurance, life insurance, funeral insurance, digital library access, university alliances, certifications, additional leave days for paternity, marriage, and bereavement.

Skills & Requirements

Must-have

  • Customer service ticket management
  • Incident resolution support
  • English language proficiency

Nice-to-have

  • Telecommunications background
  • Service level agreement adherence
  • Collaborative team environment

Key Requirements

  • University degree in Telecommunications
  • Proficiency in English
  • Location: Mexico City

Work Rights

Not specified

Tailored Resume

Cover Letter