Liebherr Machines Bulle SA is seeking a Customer Claim Manager responsible for managing customer communications regarding complaints and warranty claims related to diesel engines and hydraulic products. The role involves technical reporting, statistical analysis, and organizing customer meetings
Job Summary
The role serves as the primary communication partner for internal sister plants and external customers regarding claims and warranty applications.
Responsibilities include capturing 8D reports, conducting statistical analyses of product experience data, and issuing technical statements on failure behavior.
The manager organizes and tracks retrofit actions at customer sites and fields while leading regular meetings with sister works and external clients.
Matching Summary
Match Score: 85
Liebherr Machines Bulle SA is seeking a Customer Claim Manager responsible for managing customer communications regarding complaints and warranty claims related to diesel engines and hydraulic products. The role involves technical reporting, statistical analysis, and organizing customer meetings.
Skills & Requirements
Must-have
8D Report generation
Statistical data analysis
Technical statement creation
Recall action management
Nice-to-have
Diesel engine knowledge
Hydraulic product expertise
Cross-functional communication
Customer meeting facilitation
Key Requirements
Experience in claim management
Knowledge of 8D methodology
Background in mechanical engineering or related field