Base: $103,450 - $186,210; bonus/equity: not speci...
Claims operations member service
Investigate, evaluate, negotiate claims
Develops engaged employees
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice
Job Summary
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
As a dedicated Manager, Claims Operations, you will manage and be accountable for auto and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim.
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
Matching Summary
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
Salary
Base: $103,450 - $186,210; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Claims operations member service
Investigate, evaluate, negotiate claims
Develops engaged employees
Process improvement execution
Operational risk management
Regulatory compliance training
Nice-to-have
Financial security focus
Military community focus
Honesty, integrity, loyalty, service values
Flexible work environment
Key Requirements
Bachelor's degree or 4 years related experience
6 years customer service, operational, military or leadership experience
2 years claims handling experience
2 years direct team lead, supervisory or management experience
Experience using and interpreting data
Acquire insurance adjuster license within 6 months