Policy Specialist

522

Melbourne, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Experience in customer service or contact centre
Strong communication skills for complex topics
Ability to manage sensitive payment conversations
You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations

Job Summary

  • You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
  • The role involves proactively managing employer accounts to ensure timely resolution of outstanding premiums and reduce aged debt.
  • EML offers a diverse and collaborative team culture with flexibility to work from home up to 3 days per week.

Matching Summary

You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.

Salary

Not specified; Generous discounts from over 350 retailers; Annual company incentive scheme + salary reviews

Skills & Requirements

Must-have

  • Experience in customer service or contact centre
  • Strong communication skills for complex topics
  • Ability to manage sensitive payment conversations
  • High attention to detail and organisational skills
  • Comfortable working with systems and processes

Nice-to-have

  • Experience within workers compensation or insurance
  • Understanding of financial concepts or premium calculations
  • Background in regulated environments
  • Proven ability to prioritize competing deadlines

Key Requirements

  • Experience in customer service, contact centre, or debt collection
  • Experience within workers compensation or insurance (highly regarded)

Work Rights

Not specified

Tailored Resume

Cover Letter