Principal, Customer Success Manager

Workday

India
Fully remote
Customer relationship coordination
Liaison between product and customer
Develop customer success plans
Workday is seeking a Principal Customer Success Manager to join their team in India, focusing on enhancing customer relationships and ensuring maximum value from their products. The role is fully remote and requires extensive experience in customer-facing services, project management, and strong communication skills

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth, passionate about ensuring customers achieve maximum value from our product.
  • Customer Success Managers work directly with customers to improve their overall user experience with Workday, handling overall responsibility for coordinating the customer relationship.
  • We offer the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to join their team in India, focusing on enhancing customer relationships and ensuring maximum value from their products. The role is fully remote and requires extensive experience in customer-facing services, project management, and strong communication skills.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Liaison between product and customer
  • Develop customer success plans
  • Prioritize and drive issue resolution
  • Facilitate solution adoption
  • Customer reference generation

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Functional domain expertise with Financials
  • Experience with State & Local Government

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter