Cluster Reservations Agent

Four Seasons

Tokyo, Japan
On-site
Handle reservation inquiry accurately
Phone call and email handling
Maintain reservation standard
Four Seasons is seeking a Cluster Reservations Agent in Tokyo, Japan, to manage reservation inquiries and maintain high standards of customer service in a luxury hotel environment. The ideal candidate should have prior experience in a similar role, be detail-oriented, and possess excellent interpersonal skills to enhance guest experiences

Job Summary

  • Handle reservation inquiry accurately which are, phone call (follow FS standard), email handling (within 24 hrs, PP inquiry is within 12hrs) and cording each reservation.
  • Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
  • Competitive Salary, wages, and a comprehensive benefits package.

Matching Summary

Match Score: 85

Four Seasons is seeking a Cluster Reservations Agent in Tokyo, Japan, to manage reservation inquiries and maintain high standards of customer service in a luxury hotel environment. The ideal candidate should have prior experience in a similar role, be detail-oriented, and possess excellent interpersonal skills to enhance guest experiences.

Skills & Requirements

Must-have

  • handle reservation inquiry accurately
  • phone call and email handling
  • maintain reservation standard
  • work with sales and catering team
  • control all suite reservation

Nice-to-have

  • harmonious and professional relationship
  • high level of integrity and professionalism
  • familiar with all guest rooms and facilities

Key Requirements

  • High School education or equivalent experience
  • one to two years experience in related position

Work Rights

Not specified

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