Customer Journey Expert

ING

Milan, Italy
Hybrid
3–5 years of experience
Digital channels expertise
Cross-functional collaboration skills
The Customer Journey Expert is responsible for designing and continuously evolving customer experiences across the customer lifecycle

Job Summary

  • The Customer Journey Expert is responsible for designing and continuously evolving customer experiences across the customer lifecycle.
  • This role emphasizes data-driven decision making and value creation in digital channels.
  • Joining ING means being part of an innovative digital bank with a commitment to sustainability and employee well-being.

Matching Summary

The Customer Journey Expert is responsible for designing and continuously evolving customer experiences across the customer lifecycle.

Skills & Requirements

Must-have

  • 3–5 years of experience
  • Digital channels expertise
  • Cross-functional collaboration skills

Nice-to-have

  • Customer-centric approach
  • Strong communication skills
  • Agile working environment

Key Requirements

  • Experience in complex regulated environments
  • Ability to define and interpret KPIs
  • Familiarity with experience design tools

Work Rights

Not specified

Tailored Resume

Cover Letter