Job Summary

• The Manager, Crisis and Critical Needs, leads the University’s Crisis and Critical Needs (CCN) program within Student Wellbeing Services, ensuring a coordinated, trauma‑informed, and equity‑centered response for students experiencing acute distress, safety concerns, or disruptive behaviors.
• The role chairs the Behavioral Intervention Team (BIT), defines and standardizes crisis triage, safety planning, documentation, case management, and referral processes, and provides campus education on recognition, de‑escalation, and referral pathways.
• This position provides direct supervision to crisis response professionals and stewards quality assurance, metrics, and continuous improvement for the Crisis and Critical Needs Program.

Matching Summary

Salary

Pay Range: $95,300.00 - $157,300.00; Bonus/Equity: Not specified; Benefits: medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Skills & Requirements

Key Requirements

• Master’s Degree in Social Work (MSW)
• Active and relevant clinical licensure (LCSW, LPC, or equivalent)
• 7 years of experience in crisis/behavioral health/student-support
• 3 years of experience in higher-education leadership
• 2 years of experience with BIT/CARE/threat-assessment leadership

Work Rights