Associate Quality Assurance Analyst

Surbana Jurong

Mandaluyong City, Philippines
Quality audit and transaction monitoring
Customer experience analysis
Process improvements and projects
This role is responsible for ensuring service quality in Global Shared Services operations

Job Summary

  • This role is responsible for ensuring service quality in Global Shared Services operations.
  • The position involves conducting quality audits and providing recommendations to enhance customer satisfaction.
  • Join a team that values talent, hard work, and creative problem-solving.

Matching Summary

This role is responsible for ensuring service quality in Global Shared Services operations.

Skills & Requirements

Must-have

  • Quality audit and transaction monitoring
  • Customer experience analysis
  • Process improvements and projects

Nice-to-have

  • Collaborative work environment
  • Attention to detail
  • Continuous quality improvement culture

Key Requirements

  • Bachelor's/College Degree
  • 1 to 3 years’ experience
  • ITIL or Quality Assurance certification

Work Rights

Not specified

Tailored Resume

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