Customer Success Manager - Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Account management for enterprise clients
Saas solutions implementation
Troubleshooting and product support
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • account management for enterprise clients
  • SaaS solutions implementation
  • troubleshooting and product support
  • client onboarding and training
  • strategic account management

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • integrity, empathy, and shared enthusiasm
  • building smarter solutions
  • creating a space where everyone belongs

Key Requirements

  • 4+ years of customer success or account management experience
  • 4+ years supporting enterprise SaaS solutions
  • 4+ years technical understanding of complex software ecosystems
  • 4+ years educating clients on products and providing training
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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