Service Account Manager – Planner & Go-to-person For Big Pharma Client

ABB UK

Ballerup, Denmark
Onsite
Abb 800xa automation solutions expertise
It and ot intersection knowledge
Service contract governance and ownership
ABB UK is seeking a Service Account Manager to serve as the primary point of contact for a major pharmaceutical client, focusing on coordinating technical support and ensuring high-quality service delivery. The role emphasizes strong communication, technical understanding, and customer relationship management within a collaborative work environment

Job Summary

  • This role serves as the primary technical sparring partner for a major pharmaceutical client, coordinating complex automation challenges.
  • You will act as a guardian of contractual commitments, ensuring transparency and value delivery across all service interactions.
  • The position requires operating at the intersection of IT and OT using ABB's 800xA automation solutions in a highly dynamic environment.

Matching Summary

Match Score: 85

ABB UK is seeking a Service Account Manager to serve as the primary point of contact for a major pharmaceutical client, focusing on coordinating technical support and ensuring high-quality service delivery. The role emphasizes strong communication, technical understanding, and customer relationship management within a collaborative work environment.

Skills & Requirements

Must-have

  • ABB 800xA automation solutions expertise
  • IT and OT intersection knowledge
  • Service contract governance and ownership
  • Technical specialist resource allocation
  • Root cause analysis participation
  • Case management system administration

Nice-to-have

  • Strong commercial awareness
  • Dynamic environment adaptability
  • Collaborative team spirit
  • Customer negotiation skills
  • Professional development mindset

Key Requirements

  • Experience with ABB 800xA automation solutions
  • Ability to prioritize incoming technical requests
  • Proficiency in case management systems

Work Rights

Not specified

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