Provide timely Level 1 and Level 2 technical support to internal users, ensuring that hardware, software, and network issues are resolved efficiently
Job Summary
Provide timely Level 1 and Level 2 technical support to internal users, ensuring that hardware, software, and network issues are resolved efficiently.
Respond to service desk tickets in accordance with established SLAs, including acknowledging VP-level tickets within 15 minutes, and consistently exceed SLA expectations.
At IEM, you’ll join a team that powers some of the world’s most ambitious projects and offers a comprehensive and competitive benefits package.
Matching Summary
Provide timely Level 1 and Level 2 technical support to internal users, ensuring that hardware, software, and network issues are resolved efficiently.