The Response Coordination Centre (RCC) provides high quality and premium technical support to customers requiring assistance with Dematic’s logistics and automation systems
Job Summary
The Response Coordination Centre (RCC) provides high quality and premium technical support to customers requiring assistance with Dematic’s logistics and automation systems.
Dematic offers robust career development programs, competitive compensation and benefits, and opportunities for global exposure.
The role requires maintaining excellent communication, providing support for bespoke applications, and proactively monitoring business-critical systems with accuracy and risk assessment.
Matching Summary
The Response Coordination Centre (RCC) provides high quality and premium technical support to customers requiring assistance with Dematic’s logistics and automation systems.
Skills & Requirements
Must-have
Incident management and reporting tools
Customer facing role experience
Flexible shift working including nights
Exceptional verbal and written communication
Logical thinking in engineering capacity
Team player with team goals focus
Nice-to-have
Inquisitive mind for customer operations
Flexibility to travel to customer sites
Strong software engineering background
Computing background beneficial
Key Requirements
Demonstrable ability working in customer facing role