Sr Business Process Analyst - Knowledge Management And Ai

Hornetal

Pune, India
Fully remote
Analyze knowledge usage and trends
Integrate knowledge management system
Map and analyze support processes
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.

Matching Summary

We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Integrate knowledge management system
  • Map and analyze support processes
  • Process improvement methodologies
  • Data analysis using pivot tables and Tableau
  • Experience with digital support technologies

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Agile self-starter
  • Continuous learning and adaptability

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools and KCS
  • 2+ years SQL and data visualization tools
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter